Intercom
Excellent Design Culture Signals
Actively Hiring Designers
Intercom is a leading customer service platform that helps businesses deliver fast, personal, and scalable support through AI-powered automation and human interaction. Trusted by thousands of companies worldwide, it unifies live chat, help desk, bots, and proactive messaging to boost satisfaction and reduce costs. With deep product expertise and continuous innovation, Intercom enables exceptional experiences across the customer journey.
500 - 1,000
200 - 400 Bay Area Employees
Series D
Customer Service
Design Team Breakdown
Total
70 Designers
Product Designers
Brand Designers
Researchers
Managers/ Leaders
Motion/ Visual
AI Design
Conversation Design
Design Engineering
Content Design
33
11
8
6
4
3
2
2
1
Headcount Ratios
1:5
Designer : Engineer
2:1
Designer : Product
Design Leadership
Emmet Connolly
VP of Product Design
10 years at Intercom
Emmet leads Intercom’s global design organisation across product, growth, and brand. He drives design vision, strengthens systems, and champions a principle-led approach that blends craft with scale. Since joining, he has matured the function with systems thinking and operational excellence, delivering coherent AI-powered experiences. Previously at Google, he worked on Google Flights and Android Wear, gaining expertise in complex, user-centric products. Known for fostering inclusive, high-performing teams, Emmet shapes Intercom’s design culture to deliver impactful experiences aligned with business growth.
Intercom
Excellent Design Culture Signals
Actively Hiring Designers
Intercom is a leading customer service platform that helps businesses deliver fast, personal, and scalable support through a seamless blend of AI-powered automation and human interaction. Trusted by thousands of companies worldwide, Intercom’s platform unifies live chat, help desk, bots, and proactive messaging to improve customer satisfaction and reduce support costs. By combining deep product expertise with continuous innovation, Intercom enables businesses to provide exceptional experiences at every stage of the customer journey.
500 - 1,000 Employees
200 - 400 Bay Area Employees
Series D Funded
Customer Service
Design Team Breakdown
Total
70 Designers
Product Designers
Brand Designers
Researchers
Managers/ Leaders
Motion/ Visual Design
AI Design
Conversation Design
Design Engineering
Content Design
33
11
8
6
4
3
2
2
1
Headcount Ratios
1:5
Designer : Engineer
2:1
Designer : Product
Design Leadership
Emmet Connolly
VP of Product Design
10 years at Intercom
Emmet leads Intercom’s global design organisation, spanning product, growth, and brand design. He drives the company’s design vision, strengthens design systems, and champions a principle-led approach that blends craft with scale. Since joining Intercom, he has expanded and matured the design function, introducing systems thinking and operational excellence to deliver coherent, AI-powered experiences across the platform. Previously at Google, Emmet contributed to key initiatives including Google Flights and the launch of Android Wear, gaining deep expertise in building complex, user-centric products at scale. Known for fostering inclusive, high-performing teams, he continues to shape Intercom’s design culture to deliver impactful customer experiences that align with business growth.