Intercom
Excellent Design Culture Signals
Actively Hiring Designers
Intercom is a leading customer service platform that helps businesses deliver fast, personal, and scalable support through AI-powered automation and human interaction. Trusted by thousands of companies worldwide, it unifies live chat, help desk, bots, and proactive messaging to boost satisfaction and reduce costs. With deep product expertise and continuous innovation, Intercom enables exceptional experiences across the customer journey.
500 - 1,000
200 - 400 Bay Area Employees
Series D
Customer Service
Design Leadership
Experienced Global Design Leader
Led by Emmet Connolly, VP of Product Design, who has scaled design teams at Intercom and previously designed products at Google, including Google Flights and Android Wear. Known for championing systems thinking and principle-led design to deliver coherent, scalable product experiences.
Green Flag
Team Breakdown
A Multi-Disciplinary, Product-Focused Design Org
Intercom’s ~70-person design team spans product, brand, AI, conversation, content, motion, research, and design engineering. Product design is the largest group, supported by brand and motion specialists, dedicated AI and conversation designers, content designers, and a strong research team.
Green Flag
Hiring Activity
Design Expansion in Progress
Currently hiring for multiple design roles across Dublin, London, and hybrid locations, spanning product design, design engineering, and leadership positions — with an emphasis on senior and director-level talent.
Green Flag
Public Design Content
Active Design Voice
Intercom shares behind-the-scenes looks at its design process, from navigation redesigns for AI features to rapid “vibe coding” hackathons, plus principles and feedback practices that guide its product decisions.
Green Flag
Intercom
Excellent Design Culture Signals
Actively Hiring Designers
Intercom is a leading customer service platform that helps businesses deliver fast, personal, and scalable support through a seamless blend of AI-powered automation and human interaction. Trusted by thousands of companies worldwide, Intercom’s platform unifies live chat, help desk, bots, and proactive messaging to improve customer satisfaction and reduce support costs. By combining deep product expertise with continuous innovation, Intercom enables businesses to provide exceptional experiences at every stage of the customer journey.
500 - 1,000 Employees
200 - 400 Bay Area Employees
Series D Funded
Customer Service
Design Leadership
Experienced Global Design Leader
Led by Emmet Connolly, VP of Product Design, who has scaled design teams at Intercom and previously designed products at Google, including Google Flights and Android Wear. Known for championing systems thinking and principle-led design to deliver coherent, scalable product experiences.
Green Flag
Team Breakdown
A Multi-Disciplinary, Product-Focused Design Org
Intercom’s ~70-person design team spans product, brand, AI, conversation, content, motion, research, and design engineering. Product design is the largest group, supported by brand and motion specialists, dedicated AI and conversation designers, content designers, and a strong research team.
Green Flag
Hiring Activity
Design Expansion in Progress
Currently hiring for multiple design roles across Dublin, London, and hybrid locations, spanning product design, design engineering, and leadership positions — with an emphasis on senior and director-level talent.
Green Flag
Public Design Content
Active Design Voice
Intercom shares behind-the-scenes looks at its design process, from navigation redesigns for AI features to rapid “vibe coding” hackathons, plus principles and feedback practices that guide its product decisions.
Green Flag