Intercom is a leading customer service platform that helps businesses deliver fast, personal, and scalable support through a seamless blend of AI-powered automation and human interaction. Trusted by thousands of companies worldwide, Intercom’s platform unifies live chat, help desk, bots, and proactive messaging to improve customer satisfaction and reduce support costs. By combining deep product expertise with continuous innovation, Intercom enables businesses to provide exceptional experiences at every stage of the customer journey.
Intercom is a leading customer service platform that helps businesses deliver fast, personal, and scalable support through a seamless blend of AI-powered automation and human interaction. Trusted by thousands of companies worldwide, Intercom’s platform unifies live chat, help desk, bots, and proactive messaging to improve customer satisfaction and reduce support costs. By combining deep product expertise with continuous innovation, Intercom enables businesses to provide exceptional experiences at every stage of the customer journey.
1,000+ Employees
1,000+ Employees
Series D
Series D
Customer Service
Customer Service
Design Offices:
San Francisco, Dublin, London
San Francisco, Dublin, London
Overview
Team
Design Content
Portfolios
Hiring
Design Team Breakdown
Total
83 Designers
Product Design
Research
Content Design
Brand and Creative
Design Systems/ Ops
Leadership
41
Headcount Ratios
1:8
Designer : Engineer
1:3
Designer : Product
Design Leadership
Helena Seo
VP of Design
6+ years at DoorDash
Helena Seo is VP and Head of Design at DoorDash, with over 20 years of experience across UX and brand design. She previously led consumer experience design at Groupon and held senior roles at Citrix and eBay. Known for building high-performing, customer-centric teams, she oversees product design, systems, research, content, and operations.
Overview
Team
Design Content
Portfolios
Hiring
Design Team Breakdown
Total
83 Designers
Product Design
Research
Content Design
Brand and Creative
Design Systems/ Ops
Leadership
41
Headcount Ratios
1:8
Designer : Engineer
1:3
Designer : Product
Design Leadership
Helena Seo
VP of Design
6+ years at DoorDash
Helena Seo is VP and Head of Design at DoorDash, with over 20 years of experience across UX and brand design. She previously led consumer experience design at Groupon and held senior roles at Citrix and eBay. Known for building high-performing, customer-centric teams, she oversees product design, systems, research, content, and operations.
Overview
Team
Design Content
Portfolios
Hiring
Design Leadership
Emmet Connolly · VP of Product Design
Previously designed products at Google, including Google Flights and Android Wear. Has scaled Intercom's design team across product, brand, and research.
Team Breakdown
~70 designers
Spans product, brand, AI, conversation, content, motion, research, and design engineering. Product design is the largest group.
Hiring Activity
Multiple open design roles
Dublin, London, hybrid Hiring across product design, design engineering, and leadership. Includes senior and director-level positions.
Public Design Content
Active across Intercom's blog and design channels
Covers navigation redesigns for AI features, "vibe coding" hackathons, and principles guiding product decisions.